What is an eHelpDesk?
It is an all-in-one portal to control communication between you and your customers. Additionally it handles all FAQ, troubleshooting and a knowledge base.
Dear Reader,
If you have a helpdesk currently, the text below will make 100% sense to you but please read because our Help Desk offer might be valuable to you still.
A help desk at the very minimum is a support ticket system which is great because it can catch all your email so you have zero lost email. It can filter spam and connect directly with your pop3 accounts. What you might not know is a help desk can also be filled with a knowledge base that can automatically answer support tickets. An example of this: customer writes in and asks a question that you receive on a daily basis; with one click you can paste the knowledge base article and a link to it to the customer. If you need to add something to that knowledge base article, you can load it on the ticket and then update at the same time you reply to the client.
Another powerful feature of the Help Desk is a troubleshooter. You can give step by step solutions to the most common problems for your customers.
A central place for documentation and downloads is also managed by this system.
you can visit our help desk for a live example – eHelpDesk.info/etailcomplete
We rent http://ehelpdesk.info/YourBusinessName for $50 per month with unlimited usage.
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